Professional Services Operations Manager (SaaS)

Location: Remote within the USA

Base salary: $115,000+ USD annually, with potential variable compensation, benefits, and incentive plans.

Company

hirify.global is a Sweden-founded SaaS company providing AI-powered cloud-based spend management and accounts payable solutions for organizations worldwide.

What you will do

• Own and administer Cloud Coach, the Professional Services Automation platform, including configurations, workflows, access, templates, resource settings, documentation, and training materials.
• Optimize systems and processes for project planning, resource scheduling, capacity management, project tracking, reporting, automation, and data integrity.
• Lead resource planning and allocation, maintain capacity plans, and resolve resource conflicts, utilization issues, and scheduling risks.
• Develop dashboards, KPIs, and reporting covering utilization, billable capacity, backlog, staffing, milestones, productivity, forecasting, and operational performance.
• Standardize Professional Services workflows and governance while driving continuous improvement, data quality, and cross-functional alignment.
• Lead, coach, and develop the PS Operations Specialist and partner with Delivery, Finance, Sales Operations, IT, and other stakeholders.

Requirements

• 5+ years of experience in Professional Services Operations, Resource Management, Business Operations, or a related function, preferably in a SaaS or enterprise software organization.
• Hands-on experience administering, configuring, or managing PSA platforms or comparable enterprise business applications.
• Experience with system configuration, workflow management, data governance, reporting, end-user support, and Professional Services resource planning, utilization, capacity forecasting, or project operations.
• Strong analytical and problem-solving skills, including the ability to interpret operational data and translate business requirements into practical system and process solutions.
• Experience improving operational processes, systems, and reporting in a growing or complex organization.
• Proficiency with Excel and enterprise reporting platforms.
• Strong project management, organizational, prioritization, communication, and stakeholder management skills, including the ability to manage multiple initiatives and influence cross-functional teams.
• Experience leading, coaching, or supervising team members.
• Ability to work independently, take ownership of challenges, and drive initiatives through implementation.

Nice to have

• Direct experience administering Cloud Coach or a similar Salesforce-native PSA solution.
• Salesforce administration, configuration, or reporting experience.
• Experience supporting global or distributed Professional Services teams.
• Familiarity with Professional Services metrics including utilization, backlog, capacity, and revenue forecasting.
• Experience integrating PSA tools with CRM, financial, reporting, or resource management systems.
• Experience implementing process automation, system enhancements, or operational transformation initiatives.
• Prior formal people management experience.

Culture & Benefits

• Remote work arrangement within the USA.
• Culture centered on connecting, questioning, ownership, collaboration, curiosity, and continuous innovation.
• Medical, dental, and vision coverage, paid time off, and retirement benefits may be available subject to eligibility.
• Additional variable compensation, commission, and incentive or benefit plan participation may be available according to applicable plans.
• hirify.global is committed to fair and equitable compensation and provides reasonable accommodation during the application and interview process when required.