Operations Director (Sentral)

Location: Hybrid in Sydney, New South Wales, Australia

Salary: AUD 180,000–190,000 annual salary + superannuation and performance bonus.

Company

hirify.global is a hirify.global company supporting businesses through evolving payment and technology solutions.

What you will do

• Develop and execute Sentral’s operational strategy across customer support, professional services, service delivery, consulting, and training.
• Own the full post-sales operational lifecycle, including onboarding, implementations, migrations, support, consulting, and training.
• Lead the operational leadership team through workforce planning, organisational design, capability development, and succession planning.
• Drive consistent delivery methodologies, governance, project management, and quality standards.
• Improve processes through automation and technology, while monitoring customer satisfaction, service levels, onboarding timelines, incident resolution, and escalations.
• Manage budgets, resources, risks, and performance reporting; partner with Product, Engineering, and Sales on operational readiness and represent Sentral in Asia-Pacific and enterprise forums.

Requirements

• 7+ years of experience in Operations or Client Services leadership, preferably in SaaS.
• Proven leadership across multiple operational functions, including implementations, service delivery, and customer support.
• Ability to lead culturally diverse teams with adaptability.
• Bachelor’s degree or equivalent.
• Demonstrated ability to drive operational efficiency and scalability.

Nice to have

• Experience working in K–12 schools and/or higher education.

Culture & Benefits

• Hybrid work arrangement in Sydney, Australia.
• Full-time employment with superannuation and a performance bonus.
• Inclusive, global teams focused on collaboration, innovation, ownership, and continuous improvement.
• Opportunities to work across Asia-Pacific and enterprise environments.