Customer Success Manager II (Sports Technology)

Location: Barcelona, Spain; applicants must be within commuting distance of the Barcelona Office and work from the office 3 days per week. Travel to client sites or events may be required. Temporary contract through the end of May 2027.

Base salary: €27,825–€46,375 EUR per year. On-target earnings: €39,750–€66,250 EUR per year.

Company

hirify.global develops video, data, highlight-sharing, and API solutions that help sports teams, coaches, athletes, media companies, brands, consultancies, and analytics firms understand and improve performance.

What you will do

• Manage a portfolio of enterprise business clients in a designated territory and build strong customer relationships.
• Support account management activities, demonstrate products, educate customers, and address customer needs.
• Monitor adoption and consumption metrics and drive increased use of video, data, and API solutions.
• Run business reviews and kickoff meetings, identify renewal risks, and pursue renewals and expansion opportunities.
• Meet quarterly and annual renewal targets and identify opportunities to upsell additional services.
• Attend client site visits and events when required.

Requirements

• Excellent communication and presentation skills.
• Comfort analyzing adoption data, metrics, user behavior, and engagement to drive increased uptake.
• Technology savvy, with the ability to understand customer problems and explain how data and video solutions can help; API development is not required.
• Proactive, empathetic, organized, and able to prioritize customer-related work.
• Ability to delegate work to appropriate internal teams while maintaining customer service quality.
• English is required.

Nice to have

• Customer success experience, ideally in a sports or technology company, with responsibility for adoption, consumption, retention, and expansion.
• Knowledge of sports technology and the ability to communicate the value of hirify.global products.
• Growth mindset and a solutions-oriented approach.
• Previous sales experience and experience working with sales teams.
• Additional languages.

Culture & Benefits

• Temporary parental-leave cover with the contract expected to run until the end of May 2027.
• Hybrid work options with flexible vacation time, company-wide holidays, and work-life support.
• Autonomous, open, and honest working environment with support for professional development.
• Paid sabbatical every five years.
• Office and remote-work technology, an Employee Assistance Program, employee resource groups, and location-dependent medical and retirement benefits.

Hiring process

• Final compensation depends on experience, skills, education, performance against quotas, and the Individual Sales Plan.