Merchant Success Manager (Hybrid in Latvia / Remote across EMEA) (Ecommerce)

Location: Hybrid in Riga, Latvia, or fully remote across Latvia, Estonia, Portugal, Spain, Poland, and Romania.

Salary: €2,400 gross base salary per month, with monthly compensation of €2,800 gross upon achieving set goals and additional variable compensation for exceeding goals.

Company

hirify.global powers on-demand commerce at global scale through technology, talent, and infrastructure for creators, brands, and entertainment companies.

What you will do

• Manage relationships with high-profile, high-volume B2B customers globally, with a primary focus on US accounts.
• Advise customers on ecommerce growth and identify new business opportunities.
• Drive upselling and cross-selling to increase customer wallet share.
• Lead value-based sales conversations, discover customer needs, and streamline the sales process.
• Collaborate with other departments to fulfill customer needs and achieve quarterly sales objectives.
• Forecast sales activity and advise clients on adapting their businesses to current market conditions.

Requirements

• 3+ years of experience in a Customer Success Manager or Account Manager role.
• Excellent English communication skills.
• Strategic thinking and problem-solving skills.
• Strong organizational and time-management skills.
• Passion for technology and sales.
• Ability to work in a dynamic, fast-paced environment and as part of a team.

Culture & Benefits

• Work remotely across the listed European countries or from the modern Riga office.
• Private health insurance and additional paid days off for well-being and personal celebrations.
• Mentorship, internal meetups, and hackathons available both on-site and online.
• Free healthy lunch when working from the Riga office.
• Employee merchandise discount, team-building events, and company parties.

Hiring process

• Complete a practical task, delivered as a take-home assignment or live session.
• Attend a 30–45-minute introductory call and a 60-minute final interview with the potential direct manager.
• Submit a resume in English showing relevant experience and qualifications.