Customer Success Manager - French Speaking (FinTech)

Location: Amsterdam, Netherlands or Barcelona, Spain. Travel within the EU to meet customers face to face is required.

Company

hirify.global fights financial crime by verifying identities for banks, neobanks, online brokers, crypto exchanges, and insurers. The company has approximately 250 employees across Amsterdam and Barcelona.

What you will do

• Drive adoption, retention, expansion, advocacy, and satisfaction across strategic and enterprise customer accounts.
• Act as a trusted advisor and primary contact for escalated customer issues, coordinating with commercial, Solutions Engineering, Customer Operations, Delivery, Product, Legal, and Compliance teams.
• Develop account and success plans, conduct QBRs and EBRs, present the product roadmap, and monitor customer relationship health.
• Represent customer feedback in product decisions and create case studies, references, and referrals.
• Lead contract renewal negotiations and identify, drive, and close upsell and cross-sell opportunities.
• Improve scalable Customer Success practices and coach more junior team members.

Requirements

• Highly proficient written and spoken English and French required.
• 7–10 years of experience in customer-facing roles such as account management, sales, or customer success management.
• Experience in financial services and/or Risk & Compliance; FinTech or RegTech experience is a strong advantage.
• Solid understanding of deploying and operating SaaS technology.
• Proven experience collaborating with enterprise customers, preferably in financial services, to increase satisfaction, adoption, retention, and advocacy.
• Demonstrated success against commercial targets involving upsell, cross-sell, and renewals.
• Strong customer relationship management, expectation management, problem-solving, presentation, communication, collaboration, and analytical skills.
• Ability to communicate confidently with C-level executives, software developers, customers, and internal stakeholders.
• Willingness and availability to travel to customers within the EU for face-to-face meetings.

Nice to have

• Additional language skills, including Dutch, German, Spanish, or Italian.

Culture & Benefits

• Fast-paced environment where employees work with established processes and create new ones.
• Inclusive and safe workplace welcoming diverse backgrounds, perspectives, and experiences.
• Collaboration across a multicultural workforce of more than 50 nationalities.
• Equal, fair, and transparent hiring process.