Account Manager (Hospitality)

Location: Madrid, Spain; other listed location: Barcelona, Spain. Field-based remote role with regular travel across the assigned territory.

Company

hirify.global is a restaurant technology platform serving millions of diners and more than 70,000 restaurant partners as part of Booking Holdings.

What you will do

• Manage restaurant accounts across onboarding, adoption, retention, renewal, and account growth.
• Build relationships with restaurant operators through meetings, business reviews, training, and face-to-face territory visits.
• Help customers configure hirify.global, optimize reservation flows, implement website reservation links, and complete installation handovers to Technical Support.
• Identify customer needs and relevant marketing opportunities, support quarterly commercial goals, and contribute to contract renewals.
• Coordinate with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
• Capture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing programs.

Requirements

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.
• Professional fluency in Spanish and English, with strong written and verbal communication skills.
• Ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decisions.
• Strong organizational and analytical skills, including prioritization, stakeholder management, data-informed recommendations, and independent work in a field-based role.
• Proficiency with Google Workspace and Salesforce.
• Valid driving license and reliable transportation for regular business travel.

Nice to have

• Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
• Experience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.
• Experience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.
• Knowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Global, inclusive work environment with flexibility for collaboration across multiple time zones.
• 30 calendar days of vacation per year, a birthday day off, a company-wide annual week off, and flexible sick time.
• Company-paid mental health and coaching sessions, Headspace subscription, and enhanced parental leave.
• Employee resource groups, inclusion programs, and training and development opportunities.
• On-demand learning, leadership development, and up to $1,000 through the Development Dollars program.
• Some communication outside regular working hours may be required for international collaboration, restaurant partners, or urgent matters, subject to local laws.