Sales Account Manager, Strategic Accounts (SaaS)

Location: U.S. (Remote); regular travel to customer sites, user groups, and industry conferences, with 50% travel expected.

Company

hirify.global is a PE-backed SaaS company building an integrated public safety platform spanning dispatch, law enforcement, forensics, courts, and related workflows, with AI embedded as core infrastructure.

What you will do

• Own the commercial relationship for a portfolio of existing strategic public safety accounts, including state police, municipal police departments, dispatch centers, and multi-agency programs.
• Develop account plans mapping customers' current products to the wider hirify.global ecosystem and identify high-value expansion opportunities.
• Drive upsells and cross-sells across products, modules, agencies, and subscription tiers, while leading renewal and expansion conversations.
• Build executive relationships with chiefs, sheriffs, CIOs, dispatch directors, and other public-sector decision-makers.
• Navigate public-sector procurement, including funding sources, approvals, cooperative purchasing vehicles, and contract amendments.
• Partner with implementation, customer success, support, product, marketing, contracts, and the SAE team; maintain forecasts and disciplined CRM hygiene.

Requirements

• 12+ years of enterprise software sales or account management experience, ideally in public safety, government, or another complex, long-cycle market.
• Proven success growing revenue in existing accounts through upsell, cross-sell, and renewals while meeting or exceeding quota.
• Ability to discuss a multi-product portfolio credibly and connect it to customer operational and budget realities.
• Working knowledge of public-sector buying processes, including funding, approvals, and procurement vehicles.
• Credibility with law enforcement, dispatch, or public safety leaders; existing relationships are a strong plus.
• Strong executive presence, negotiation skills, and written and verbal communication.
• Ability to travel 50%.
• Successful completion of a comprehensive, fingerprint-based background check and compliance with the FBI CJIS Security Policy are required; required security clearances must be obtained and maintained. Additional customer-specific security verification may apply.

Nice to have

• Experience in public safety technology, especially CAD, RMS, or related solutions.
• Existing relationships with public safety customers and leaders.

Culture & Benefits

• Employment with a high-growth, acquisition-driven SaaS company focused on public safety outcomes.
• Base salary is determined by skills, experience, education, training, internal equity, market data, and business needs.
• Comprehensive benefits are provided; some roles may also include incentive plans or discretionary performance bonuses.
• AI-enabled tools support parts of the recruitment process, while hiring and employment decisions remain human-led.
• Equal opportunity, equity, diversity, inclusion, and accessibility commitments; accommodations are available throughout the recruitment process.