Account Manager (SaaS)

Location: Toronto, Ontario, Canada; hybrid role requiring office attendance 3 days per week. Candidates must be permitted to work and live permanently in Toronto, ON; office attendance may change according to business needs.

Compensation: CAD 80,000–97,000 per year; non-commission-based salary model.

Company

hirify.global is an engagement SaaS company whose platform helps organizations improve participation, understanding, leadership, and performance through interaction, insights, and recommendations.

What you will do

• Own the commercial relationship with current high-touch enterprise customers across North America.
• Drive revenue growth through renewals, upselling, expansion opportunities, and pipeline development, with success measured by Net Revenue Retention.
• Prevent churn by owning renewals of ongoing agreements.
• Assess business opportunities and use data to support customer decisions and persuasion.
• Develop a scalable strategy for customer expansion and customer success.
• Collaborate with Customer Success Managers, Sales, Marketing, and Product, representing customer and market needs.

Requirements

• At least 2 years of experience as a Customer Success Manager or Account Manager in the SaaS industry.
• Sales experience with responsibility for achieving a sales quota.
• Ability to assess business opportunities and use data to make informed decisions and persuade others.
• Passion for building long-term customer relationships and driving commercial initiatives.
• Knowledge of software contract terms and conditions, with the ability to create fair transactions.
• Strong negotiation, pipeline management, and forecasting skills.
• Excellent communication skills.
• Permission to work and live permanently in Toronto, Ontario, Canada.

Nice to have

• Bachelor’s or master’s degree; field of study is not important.

Culture & Benefits

• Collaborative, inclusive, diverse, and people-first work environment.
• Access to continuous professional development, a leadership program with an external personal coach, and relevant education.
• Career opportunities in a growing company with a widely used product.
• Healthy work-life balance and hybrid working arrangement.
• Competitive benefits package including pension contributions.
• Marketing, Product, Sales Development, Sales Operations, CRM, and data-gathering support, including Intercom, Mixpanel, Google Analytics, and Salesforce.