Senior User Researcher (SC Eligible/ SC Cleared)

Location: Remote. The role requires experience in UK public sector or government digital services and SC eligibility or clearance.

Salary: £55,000–£60,000 per year.

Company

hirify.global is a UK-based digital transformation consultancy delivering secure, scalable and user-centred solutions for government and enterprise organisations.

What you will do

• Lead and scope user research strategies across complex services and multidisciplinary Agile teams through Discovery, Alpha, Beta and Live.
• Select and apply qualitative and quantitative research methods while ensuring ethical safeguarding and research quality.
• Analyse and synthesise research data with colleagues and stakeholders to identify service opportunities and build user empathy.
• Champion inclusive research involving diverse users, people with accessibility needs and users requiring assisted digital support.
• Translate insights into evidence-backed findings, playbacks and Show & Tells that influence sprint backlogs and project decisions.
• Present narratives to senior stakeholders, advise clients, support consulting proposals and mentor associate and mid-level researchers.

Requirements

• Senior-level experience leading user research in UK public sector or government digital services.
• Experience designing and running qualitative and quantitative research programmes across complex stakeholder landscapes.
• Proven experience with service assessments.
• Expertise in research ethics, data protection and GDPR compliance within research settings.
• Proficiency with digital research analysis and repository platforms such as Dovetail, Optimal Workshop and Miro.
• Exceptional communication and narrative-building skills for influencing senior stakeholders and decision-makers.
• SC eligibility or SC clearance is required.

Nice to have

• Experience leading user research in regulatory, local government or policy-heavy contexts.
• Understanding of service architecture, technical constraints and data flows.
• Government Social Research, MRS accreditation or an equivalent professional qualification.

Culture & Benefits

• Remote permanent position embedded in multidisciplinary Agile delivery teams.
• Inclusive environment supporting people from diverse and underrepresented backgrounds.
• Flexible working arrangements and reasonable adjustments throughout recruitment and employment.
• Opportunity to contribute to the internal User Centred Design Community of Practice.