Senior User Researcher (B2B SaaS)

Location: Brazil; remote, home office

Company

CI&T is a global digital consultancy delivering AI, data, design, engineering, and technology transformation solutions for large enterprises.

What you will do

• Plan and execute continuous discovery research, including customer and stakeholder interviews, contextual fieldwork, and context mapping.
• Conduct moderated and unmoderated usability testing on prototypes before development.
• Synthesize qualitative data into prioritized recommendations for service design and product leadership.
• Define user personas, experience metrics, customer journey insights, and research frameworks.
• Manage research logistics, participant recruitment, discussion guides, and insight documentation end to end.
• Present findings to non-research audiences and senior stakeholders to support product and investment decisions.

Requirements

• Proven experience as a User Researcher conducting both generative and evaluative research in complex product environments.
• Strong qualitative research skills, including designing and leading in-depth interviews, contextual enquiry, and diary studies.
• Experience with moderated and unmoderated usability testing methodologies.
• Ability to synthesize large volumes of qualitative data into clear, actionable insights.
• Strong communication skills and the ability to present research findings persuasively to non-research audiences and senior stakeholders.
• Collaborative experience working in cross-functional teams with designers, product managers, and strategy leads.

Nice to have

• Experience in B2B SaaS, enterprise software, or operationally complex product environments.
• Familiarity with automotive retail, dealership operations, or related service industries.
• Proficiency with Dovetail, UserTesting, Figma, Miro, or Confluence.
• Knowledge of quantitative research methods.
• Experience contributing to or directly informing product roadmap prioritization.

Culture & Benefits

• Remote home-office work in Brazil.
• Health and dental insurance, life insurance, meal and food allowance, and childcare assistance.
• Extended paternity leave, pregnancy and responsible parenting support, and profit sharing.
• Continuous learning through CI&T University, online learning partnerships, and a language learning platform.
• Well-being support through gym, health, physical, mental, and overall wellness partnerships.
• Inclusion specialists, affinity groups, and support for disability assessment and accommodations during selection.

Hiring process

• Candidates with disabilities should present their assessment during the selection process; support is available for obtaining it if needed.