Senior User Researcher (UX)

Location: United Kingdom — remote or hybrid, subject to location. Candidates must have a pre-existing right to work and travel within the UK.

Salary: £46,000–£65,000 per year, subject to location and experience.

Company

hirify.global is a software company delivering digital solutions for public services, including government, healthcare, emergency services, transport, housing and charitable organisations.

What you will do

• Plan, facilitate and lead user research activities across complex projects with multidisciplinary teams and clients.
• Lead research delivery and support inclusive, accessible and effective outcomes.
• Conduct interviews, usability testing, co-design, co-analysis and co-synthesis sessions.
• Analyse findings and produce user journeys, user stories, user needs and actionable recommendations.
• Support and develop the user research practice, including line management, appraisals and professional development.
• Contribute to proposals, pitches and new business opportunities while collaborating with service designers, interaction designers and developers.

Requirements

• Significant experience delivering user research projects and leading research activities in multidisciplinary teams.
• Experience conducting ethical, trauma-informed and inclusive research, including identifying accessibility needs and making appropriate adjustments.
• Experience planning and conducting research across agile project phases to GDS standards.
• Strong facilitation skills across interviews, usability testing, co-design, co-analysis and co-synthesis.
• Qualitative analysis and synthesis skills, including producing representative user journeys, user stories and user needs.
• Ability to turn research findings into clear recommendations and collaborate with design teams, specialists and clients on implementation.
• Written communication, proactive and autonomous working, stakeholder management, negotiation and client guidance skills.
• Ability to manage complexity and ambiguity in user-centred design projects.
• Pre-existing right to work and travel within the UK; documentary evidence is required. Security clearance, satisfactory vetting, references and occupational health checks are required, and a DBS check may apply depending on the role.

Nice to have

• Interest in or experience with service design thinking and outcomes.
• Experience across product and UX design disciplines.
• Prior experience in the justice domain.
• A T-shaped practitioner profile with the ability to contribute to other user-centred design and technology practices with guidance.

Culture & Benefits

• Work closely with clients, sometimes embedded in client teams, and collaborate with digital specialists.
• Weekly user research meet-ups support knowledge sharing, discussion of research implications and learning about methods.
• Support from senior researchers through wellbeing support, goal setting and feedback.
• Private medical cover, 25 days of paid holiday with buy/sell options, life assurance and a group pension with employer contributions up to 8.5%.
• Flexible benefits, LinkedIn Learning access, give-back days and annual team and company away-days.

Hiring process

• Submit a CV and a cover letter explaining suitability and motivation for joining NEC Digital Studio; the cover letter should be no more than 1,000 words.
• Offers are subject to satisfactory vetting, references and occupational health checks; a DBS check may also be required.