Senior User Researcher (Public Sector)

Location: Hybrid in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, or Belfast, United Kingdom

Company

hirify.global delivers technology and transformation solutions for global brands and public-sector clients, with expertise across AWS, Microsoft, Oracle, Red Hat, OutSystems, and Snowflake.

What you will do

• Lead user research across complex projects and the full delivery lifecycle, ensuring findings inform product, service, and strategy decisions.
• Design and conduct generative and evaluative studies, analyse findings, and produce actionable insights.
• Contribute to client meetings, workshops, and presentations while advising on research opportunities and recommendations.
• Collaborate with product managers, designers, business analysts, developers, and multidisciplinary Agile teams.
• Mentor junior researchers, share expertise, and strengthen the user research practice.

Requirements

• 5+ years of research experience, including leading research for complex digital services in Agile environments.
• Strong knowledge of UK public-sector service design, GDS Digital Service Standards, GOV.UK design system patterns, and assessment processes.
• End-to-end research capability, from study design and execution through analysis, synthesis, and actionable recommendations.
• Broad qualitative and quantitative methodological expertise, including moderated and unmoderated usability testing, depth interviews, surveys, co-design, and diary studies.
• Strong consultancy and stakeholder management skills, including trusted client relationships, senior-level influence, workshop facilitation, and multidisciplinary alignment.
• A strong portfolio or case studies demonstrating research impact on successful products, services, or strategic outcomes.
• Experience mentoring, coaching, and supporting junior researchers and colleagues.
• Thorough understanding of research ethics, especially when working with vulnerable users or users with access needs.
• Deep understanding of inclusive design and accessibility, including research with users with access needs and familiarity with WCAG 2.2.

Culture & Benefits

• Flexible and remote-working options designed to support work-life balance and individual circumstances.
• Quarterly performance-related profit share, annual and quarterly reward schemes, and employee discounts.
• Career progression, mentorship coaching, quarterly career development programmes, educational assistance, and incentivised certifications.
• Pension with a 5% employee-matched contribution, private healthcare, life assurance, and financial advice.
• 24 days of holiday plus public holidays, enhanced maternity and paternity leave, marriage or civil partnership leave, and special leave policies.
• Wellbeing initiatives including gym discounts, Bike to Work, fitness classes, mindfulness workshops, and an Employee Assistance Programme.