Benefit Systems Support Administrator

Location: Phoenix, Arizona, United States

Company

hirify.global provides employee benefits and insurance services, including benefits administration support for clients, brokers, and internal teams.

What you will do

• Monitor shared mailboxes and resolve requests according to service standards.
• Coordinate platform demonstrations, training sessions, and educational support for internal and external stakeholders.
• Support benefits platform implementations, renewals, installations, testing, and electronic data interchange (EDI) processes.
• Coordinate client information collection and completion of forms and documentation.
• Provide client training, guidance, onboarding support, and ongoing platform assistance.
• Maintain client data, identify updates and renewal activities, participate in project meetings, and resolve service issues with internal teams, brokers, vendors, and agency partners.

Requirements

• 3+ years of employee benefits experience; group benefits experience is preferred.
• High School Diploma or GED required; a Bachelor’s degree is preferred.
• Experience with benefits administration systems, benefits technology platforms, or related applications.
• Strong administrative, data entry, organizational, and accuracy skills.
• Experience auditing data, identifying discrepancies, and ensuring data integrity.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize work, manage multiple deadlines, and work effectively in a fast-paced team environment.
• Adaptability and willingness to learn new systems, technologies, and processes.

Culture & Benefits

• Full-time role supporting a diverse range of employer-sponsored and voluntary benefits programs.
• Medical, wellness, dental, vision, 401(k), flexible spending and health savings accounts, disability, and life insurance benefits.
• Paid time off, paid family leave, and paid holidays.
• Cross-training is available to expand platform and product knowledge.