Associate, Ancillary Benefits (AI)

Location: New York, New York; hybrid work indicated by #LI-Hybrid

Salary: $29.81–$35.10 per hour

Company

hirify.global provides HR and benefits solutions that help businesses manage their operations and focus on running their businesses.

What you will do

• Operate FSA, DCFSA, HSA, COBRA, and ACA benefit programs.
• Triage incoming issues and inquiries, escalate when needed, and resolve cases within agreed service levels.
• Manage monthly employer charging for agreements such as Cobra Nomads and COBRA Severance.
• Work with third-party vendors on enrollment, eligibility, member inquiries, and EDI file-feed troubleshooting.
• Collaborate with Customer Service, Product Support, Legal, Product, and Engineering teams to improve systems and resolve issues.
• Help develop internal benefit resources, including help articles and training materials.

Requirements

• Minimum 2 years of experience in a similar operations, onboarding, or customer-service-related role.
• Knowledge of Employer Sponsored Benefit Plans required.
• Knowledge of Excel or an equivalent tool.
• Ability to work as part of a team in a fast-paced, data-driven environment.
• Process-driven, technologically savvy, detail-oriented, analytical, and able to exercise good judgment.
• Strong written and verbal communication skills.
• Experience breaking down complex concepts into core details.
• AI or SQL knowledge.
• Ability to troubleshoot, solve problems, work independently, meet deadlines, and collaborate cross-functionally.

Nice to have

• Knowledge of insurance operations.

Culture & Benefits

• Welcoming, casual, supportive, and entrepreneurial work environment.
• Benefits, wellness program offerings, and company retreats.
• Opportunities to interact with and learn from leaders in the startup community.
• Workplace values include camaraderie, openness, grit, integrity, and simplicity.
• Inclusive workplace with equal opportunity and reasonable accommodations for disabilities and sincerely held religious beliefs.