Employee Benefits Administrator (Insurance)

Location: St. Petersburg, Florida, United States; travel may be required.

Company

Brown & Brown provides insurance and employee benefits services through a meritocratic, customer-focused organization.

What you will do

• Serve as the primary contact for employee questions about benefits coverage, enrollment, claims, and procedures.
• Process benefits enrollments, changes, terminations, claims, records, and documentation accurately and on time.
• Investigate and resolve complex benefits issues and discrepancies with internal teams, insurance carriers, and external vendors.
• Communicate benefits updates through informational materials, newsletters, orientations, and workshops.
• Provide individual guidance to help employees understand benefits and make informed decisions.

Requirements

• High school diploma or GED.
• 1–2 years of experience in account management, client services, or a related field.
• Florida Life & Health Insurance license (2-15) required within 30 days of hire.
• Valid driver’s license required; travel may be required.
• Proficiency with Microsoft Office Suite and Excel.
• Organizational, verbal, and written communication skills.
• Ability to maintain a high level of confidentiality.
• Analytical, planning, interpersonal, presentation, problem-solving, customer service, quality control, adaptability, dependability, and initiative skills.

Nice to have

• Associate’s or Bachelor’s degree in a business- or finance-related discipline, or equivalent experience.
• Professional designation.
• Typing speed of 40–50 words per minute.
• Agency Management System knowledge.

Culture & Benefits

• Full-time role focused on customer service, accuracy, confidentiality, and employee support.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits; eligibility and waiting periods may apply.
• Inclusive workplace guided by the “Power to Be Yourself” diversity, inclusion, and belonging motto.

Hiring process

• Brown & Brown does not accept unsolicited resumes from external recruiters, vendors, or employment agencies without a valid written agreement and prior written authorization.