Associate Systems Analyst – Software Application Trainer (Emergency Department)

Location: Hybrid position based at WVUH Windwood in Morgantown, West Virginia, United States. Some travel to WVUHS facilities or affiliated sites is required for implementations, training, and support.

Company

hirify.global is part of the West Virginia University Health System and provides healthcare services supported by enterprise information technology.

What you will do

• Support the maintenance, troubleshooting, testing, implementation, and optimization of Epic Emergency Department applications across the hirify.global Health System.
• Assist with system modifications, user security, data import/export, basic reporting, error correction, and workflow improvements.
• Provide classroom, one-on-one, remediation, and ongoing end-user training; assess user readiness and develop training content.
• Gather business and clinical requirements, communicate with business partners, and help align technical solutions with operational needs.
• Support project planning, scheduling, documentation, meetings, risk management, issue resolution, and status reporting.
• Travel to affiliated facilities as needed to support implementations, training, and system operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field or two years of relevant experience.
• Relevant certifications or proficiencies may be required, with a target completion within 90 days after formal WVUHS Information Technology training.
• Foundational ability to analyze business needs, document functional specifications, use workflow diagrams and process maps, and support technical solution alignment.
• Foundational troubleshooting, testing, analytical, data interpretation, attention-to-detail, and problem-solving skills.
• Written and verbal communication skills for explaining technical information, building relationships, gathering requirements, and collaborating with teams.
• Ability to adapt to system changes, prioritize multiple tasks and deadlines, and contribute to continuous improvement.
• Ability to work in a standard office environment, sit for extended periods, and frequently walk, stand, stoop, kneel, reach, push, pull, lift, and grasp.

Nice to have

• Experience with business, clinical, imaging, or web application systems, including advanced workflows and optimization.
• Systems administration experience and the ability to provide strategic operational improvements.
• Experience in inpatient and outpatient clinical settings and advanced healthcare system implementations.
• Knowledge of clinical data management and healthcare interoperability standards, including HL7, FHIR, and DICOM.
• Knowledge of cloud-based healthcare applications, web services, reporting tools, data analysis, and reporting.

Culture & Benefits

• Full-time schedule of 40 hours per week in a hybrid work environment.
• Collaborative environment with senior team guidance, feedback, knowledge sharing, and continuous learning.
• Access to formal training, application community resources, professional networks, industry tools, and workshops.
• Equal opportunity employment with reasonable accommodations for individuals with disabilities.

Hiring process

• Click the Apply button and complete the application in full to be considered.