Application Analyst - Maestro Care Radiant (Epic)

Location: Other, North Carolina, United States; on-call rotation from 8am–6pm Monday through Friday and one weekend per month.

Company

hirify.global provides compassionate healthcare and develops, manages, and transforms enterprise information technology solutions through Duke Health Technology Solutions.

What you will do

• Develop, deploy, configure, test, maintain, and support Maestro Care EHR applications for Radiant workflows.
• Analyze end-user workflows, data, reports, and technical issues to inform system design and build decisions.
• Build, test, debug, and validate Epic applications, releases, interfaces, and enhancements.
• Provide troubleshooting, production maintenance, user access support, customer training, and business and after-hours on-call support.
• Write test plans, document and resolve defects in Quality Center, and maintain procedures in ServiceNow.
• Coordinate projects, design sessions, reporting needs, change management, and process improvements; Level 3 may provide technical or team leadership.

Requirements

• Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience.
• Level 1: one–two years of related experience; Level 2: three–five years; Level 3: five years or more.
• Radiant/Ambulatory clinical experience is required for Levels 2 and 3; it is strongly recommended for Level 1.
• Epic proficiency or certification in an application-support area is required within the timeline defined by Maestro Care policies; certification is required for Levels 2 and 3.
• If applicable, maintain North Carolina licensure or certification in a related clinical discipline.
• Demonstrate customer service, critical thinking, statistical reporting, general data coding, data analysis and trending, and effective oral and written communication.
• Demonstrate application configuration, user technical support and training, and the ability to translate business processes into technical solutions.
• Levels 2 and 3 additionally require information-systems project management, design, implementation, and maintenance skills; Level 3 also requires advanced technical consultation, complex system design and implementation, discovery-session leadership, and financial-procedure knowledge.

Nice to have

• Radiant/Ambulatory clinical experience for Level 1.
• Quality assurance and adult learning and training methods may be required depending on the level and assignment.

Culture & Benefits

• Work within a healthcare technology organization focused on collaboration, innovation, creativity, belonging, and respectful exchange of perspectives.
• Participate in a weekday and monthly weekend on-call rotation, including production and after-hours support responsibilities.
• Follow organizational policies, Maestro Care change-control processes, and technology security requirements.
• Reasonable accommodation information is available for job functions requiring specific physical or mental abilities.

Hiring process

• Candidates may be required to complete a formal Epic assessment as part of the hiring process.
• Epic certification or proficiency may involve classroom instruction at Epic in Madison, Wisconsin, self-directed learning, project assignments, and competency exams.