Epic Application Analyst (Resolute Hospital Billing)

Location: Remote from specified US states; in-person meetings may be required. No relocation, visa sponsorship, or visa transfer is available.

Pay range: $38.20–$57.30 per hour.

Company

hirify.global is part of Advocate Health, a nonprofit integrated US health system providing clinical care, research, and medical education.

What you will do

• Analyze, map, measure, and improve routine to moderately complex clinical and business processes for assigned Epic applications.
• Translate user requirements into functional and technical specifications, evaluate proposed solutions, and configure systems.
• Develop and execute unit, integration, system, and end-user acceptance tests; track issues and document outcomes.
• Create and maintain workflows, requirements, specifications, installation instructions, test procedures, user manuals, and troubleshooting documentation.
• Train users and trainers, explain application functionality, and provide support and troubleshooting.
• Manage multiple requests, communicate project and upgrade status, and schedule application version upgrades, including communication about potential downtime.

Requirements

• Bachelor’s degree or equivalent knowledge in Computer Science or a related field.
• Typically 3 years of experience in an IT or clinical environment, including business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.
• Experience using applications, operating systems, databases, basic hardware, platforms, connectivity, and interface design.
• Experience with Epic and other healthcare applications; Epic Resolute Hospital Billing experience is preferred.
• Project management experience and ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, set priorities, meet deadlines, and provide excellent customer service.
• Strong organizational, analytical, written, oral communication, problem-solving, and issue-resolution skills.
• Ability to translate user requirements into system specifications and understanding of change management practices and technical application components.
• Obtain Epic certification within 6 months and maintain annual educational requirements for required Epic certifications.

Nice to have

• Epic Resolute Hospital Billing experience.

Culture & Benefits

• Full-time role with a 40-hour workweek and on-call rotation, including holidays and weekends.
• Remote work is available from the specified US states, with possible in-person meetings and work-related travel.
• Benefits include paid time off, medical, dental, vision, life, disability, flexible spending accounts, family benefits, retirement plans with employer match, and educational assistance.
• Additional compensation may include premium on-call or shift pay, incentive pay for select positions, and performance-based annual increases.
• Physical requirements include occasional lifting of up to 40 pounds, operating required equipment, and extended sitting with lifting, reaching, and bending.