Application Analyst I, II or 3 – Clinical Applications

Location: Hybrid; must be a North Carolina resident. Durham, North Carolina.

Company

Duke Health Technology Solutions develops, transforms, and manages enterprise information technology solutions for Duke Health, including cloud computing and artificial intelligence initiatives.

What you will do

• Implement, maintain, troubleshoot, configure, test, and support clinical and business applications.
• Coordinate HL7 interfaces, FHIR APIs, application testing, upgrades, change management, and vendor relationships.
• Analyze customer workflows and requirements, produce system and data-flow documentation, and translate business processes into technical solutions.
• Manage application, operating-system, and system logs; coordinate vulnerability management, patching, backups, and disaster-recovery testing.
• Collaborate with Service Desk, networking, device support, Citrix, operating-system, server, database, development, operations, and DevOps teams, including rotating 24x7 support.
• At Levels 2–3, design and evaluate information systems, lead discovery sessions, coordinate complex projects, and potentially provide subject-matter or team leadership.

Requirements

• Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience.
• Related experience: 1 year for Level 1, 3 years for Level 2, or 5 years for Level 3.
• If applicable, maintain North Carolina licensure or certification in a related clinical or technical discipline.
• Strong technical support, customer service, communication, critical-thinking, relationship-building, teamwork, and problem-solving skills.
• Working knowledge of statistical reporting, data coding, data analysis and trending, database design or programming, and database management software.
• Ability to translate business processes into technical solutions, learn new technologies, and train and support clinical or business staff.
• Levels 2–3 additionally require knowledge of project management and information-system design, implementation, and maintenance; Level 3 requires advanced technical consultation, complex system design, and complex project coordination.
• Level 3 may also require knowledge of financial procedures, contract negotiation theory, and staff supervision.

Nice to have

• Level 2 certification in an area of application support is preferred; Level 3 certification in an area of application support is required.
• Server administration for Linux or Windows, networking topologies, firewall rules, and certificate management.
• Database structures, report writing, and development experience in at least one language or environment.
• Supervisory experience, project management, SCRUM, application development lifecycle, DevOps, and HL7 experience.

Culture & Benefits

• Hybrid work arrangement for North Carolina residents.
• Rotating 24x7 application-support coverage is required.
• Work across administrative, business, clinical, research, and technology teams.
• Collaborative environment focused on innovation, inclusion, creativity, and belonging.
• Duke is an equal opportunity employer and provides reasonable-accommodation information through the hiring department.