Senior Manager – Retirement Solutions & Sales Support

Location: Onsite in City of Taguig, Metro Manila, Philippines; overnight hours required

Company

hirify.global supports customers in achieving financial freedom through retirement and workplace financial solutions.

What you will do

• Lead, coach, develop, and retain a team supporting Workplace Solution sales, client operations, and sales activities.
• Manage hiring, onboarding, performance management, engagement, staffing, workload, and capacity planning.
• Oversee daily operations and ensure service, quality, productivity, timeliness, and regulatory compliance.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Partner with U.S.-based leadership and cross-functional teams to align priorities and resolve issues.
• Improve processes, efficiency, quality, client experience, and organizational capabilities in the Manila organization.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and work experience.
• 5+ years of relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team.
• Experience attracting, managing, retaining, coaching, and developing staff, including staffing capacity planning and budgetary responsibility.
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes.
• FINRA fingerprinting and FINRA Series 6, 63, and 26 are required, or must be obtained within the required timeframe.
• Strong leadership, communication, problem-solving, relationship-management, prioritization, autonomy, and decision-making skills.
• Ability to collaborate with Legal, Compliance, Systems, Financial Control, Sales, Client Service, and Technical Support teams and communicate with senior management and frontline associates.
• Microsoft Office proficiency and fluent English are required; ability to work overnight hours is required.

Nice to have

• Experience with Salesforce or similar CRM platforms.

Culture & Benefits

• Flexible work environment with fluid career paths and internal mobility opportunities.
• Focus on purpose, well-being, work-life balance, inclusion, and community volunteering.
• Scope may expand to additional teams, functions, and capabilities as the Manila organization evolves.
• Equal opportunity employment with consideration for qualified applicants regardless of protected personal characteristics.