Sales Support Specialist

Location: Manila, Philippines; hybrid with 2 days in-office per week. Schedule: Monday–Friday, 10:00 PM–7:00 AM Philippines time.

Company

hirify.global connects customers and teams globally, helping CX leaders use performance and customer insights to improve business impact.

What you will do

• Act as the first point of contact for non-selling requests from Sales; log, prioritize, track, and resolve cases.
• Review requests, collect required details, and coordinate with Billing, Order Desk, Renewals, Cancellations, and GRC/Legal.
• Follow up with partner teams and customers, maintain accurate records, and provide timely updates to Account Managers and stakeholders.
• Maintain accurate data in Salesforce and other sales tools, identify data issues, and prepare reports on request volume, turnaround time, and recurring issues.
• Partner with Revenue Operations to improve workflows, processes, and tools as request volume grows.
• Create and maintain knowledge base articles, templates, and process documentation; support data cleanup, process rollouts, and issue resolution projects.

Requirements

• 1–3 years of experience in sales support, sales operations, customer support, order management, or a similar role.
• Hands-on experience with Salesforce or a similar CRM or case management system.
• Strong attention to detail and the ability to manage multiple requests simultaneously.
• Clear written and verbal communication for daily email coordination across teams.
• Proactive, solution-first approach with the ability to follow up and prevent requests from stalling.
• Ability to work cross-functionally with Billing, Order Desk, Renewals, Cancellations, and GRC/Legal teams and across time zones.
• Working knowledge of Excel or Google Sheets for tracking and basic reporting.

Nice to have

• Experience supporting a B2B SaaS, Telecom, or XCaaS sales organization.
• Familiarity with billing systems or post-sales support processes.
• Experience writing knowledge base content or process documentation.
• Experience using AI tools to draft communications, summarize requests, or create knowledge base content.

Culture & Benefits

• Hybrid work arrangement with 2 required in-office days each week.
• Full-time Monday–Friday schedule aligned to Philippines time.
• Equal employment opportunities and reasonable accommodation for individuals with disabilities.