European Implementation Specialist DACH Region (Medtech)

Location: Mörfelden-Walldorf, Germany; on-site work in hospital and laboratory environments with approximately 15% travel within Europe

Company

hirify.global develops instruments, diagnostics, and biotechnology solutions for drug development, patient care, and life sciences, with headquarters in Massachusetts and operations in over 100 countries.

What you will do

• Manage product implementation projects for new and renewal business across the DACH region.
• Coordinate implementation activities for point-of-care products, connectivity solutions, device installations, customer training, and accreditation support.
• Coordinate internal staff, connectivity IT, field support, commercial leadership, logistics, and other stakeholders required for project completion.
• Review contracts, resolve customer issues, maintain implementation documentation and trackers, and ensure successful handover to routine after-sales support.
• Manage trainers through scheduling, personnel management, coaching, and training.
• Report implementation metrics, identify process improvements, and coordinate priorities and timelines with commercial teams and the Director of Implementations.

Requirements

• Project management experience is essential.
• Excellent communication and interpersonal skills, with the ability to adapt to different customer personalities and collaborate with stakeholders.
• High competency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational and multitasking skills, with the ability to manage a high number of projects simultaneously.
• Good knowledge of point-of-care systems, LIS systems, and information technology is essential.
• Ability to travel for extended periods and perform on-site work in hospital and laboratory environments.
• Ability to lift, carry, and install instruments, meters, docking stations, and related hardware, and to perform manual tasks for extended periods.
• Ability to work for extended periods at a computer and communicate effectively with customers, IT staff, and internal stakeholders in person and remotely.

Culture & Benefits

• Work in a global, collaborative organization focused on customer centricity, ingenuity, ownership and accountability, collaboration, and integrity.
• Support products used in clinical, biopharmaceutical, and life sciences environments.
• Approximately 15% domestic and international travel within Europe is required.
• Compensation is described as a base salary or hourly rate and varies according to experience, location, skills, and education; no exact range is provided.