Client Service Director

Location: London, England, United Kingdom; remote and hybrid workplace arrangements are stated. Blended working may take place from home, the clubhouse, or a client site.

Company

hirify.global is a technology company focused on accelerating digital delivery, building digital products and teams, and closing the digital skills gap.

What you will do

• Own and develop a portfolio of strategic client relationships, acting as a trusted partner to senior business and technology leaders.
• Build account strategies, identify growth opportunities, expand AND's footprint, and increase revenue within existing clients.
• Maintain commercial health across accounts, including revenue, forecasting, utilisation, profitability, Statements of Work, and contractual risks.
• Work with delivery, finance, regional leadership, and client-facing teams to align expectations, improve client satisfaction, and protect sustainable account performance.
• Lead client growth conversations, connect strategic transformation priorities with AND's capabilities, and contribute to regional commercial strategy.

Requirements

• Strong relationship-management and commercial-acumen capabilities for strategic client partnerships.
• Ability to engage and build trusted relationships with CIOs, CTOs, CDOs, CEOs, and other senior stakeholders.
• Ability to understand clients' businesses, organisational structures, commercial priorities, challenges, and technology and transformation roadmaps.
• Experience developing and executing strategic account plans and identifying opportunities to expand services and revenue.
• Ability to oversee account revenue, forecasting, utilisation, profitability, commercial risks, and contractual commitments.
• Ability to support the creation, negotiation, and management of Statements of Work and understand contract terms and commercial obligations.
• Ability to collaborate with regional leadership, delivery, finance, and client-facing teams.
• Ability to work autonomously, demonstrate initiative and sound judgement, and provide direction to client-facing teams.

Culture & Benefits

• Values include wonder, share, and delight, with an emphasis on collaboration, ambition, curiosity, fun, and innovation.
• Blended working across home, clubhouses, client sites, and other locations.
• Career development support, an annual training and upskilling budget, and allocated learning days.
• 25 days of holiday plus bank holidays, flexible bank holidays, private medical insurance, and a 6% employer pension contribution when contributing 2%.
• Share scheme, a £1000 flexifund for personalised benefits, and regular team socials.
• Inclusive working environment with application and interview adjustments available on request.