Customer Director (AI)

Location: London, United Kingdom; hybrid workplace

Company

hirify.global builds and deploys responsible AI solutions for government, finance, retail, energy, life sciences, and defence customers.

What you will do

• Drive sales growth and execute strategic account plans across central government accounts against multi-million-pound revenue targets.
• Lead commercial negotiations, bids, and pricing proposals for public-sector portfolios.
• Build long-term relationships with senior government budget holders, civil servants, and C-suite stakeholders.
• Oversee cross-functional delivery teams executing large-scale AI transformation programmes, GDS-style digital products, and supporting digital and technology infrastructure.
• Identify data-oriented AI use cases and advise clients on AI strategy, engineering concepts, technical implementation, and safe applications.
• Mentor team members and contribute to Public Services leadership, strategic direction, commercial growth, and customer excellence.

Requirements

• Comprehensive consulting or public-sector strategy background with experience leading large-scale transformation programmes across government and public accounts.
• Business development experience, including commercial hunting, relationship building, and multi-million-pound deal processes.
• Experience in digital government transformation and strong commercial fluency in AI capabilities.
• Ability to manage complex stakeholder relationships and guide senior civil servants through fast-paced, high-stakes programmes using structured problem-solving.
• Technical curiosity and acumen sufficient to engage with technical teams and advise client directors on AI and its creative and safe business applications.
• Entrepreneurial, adaptable leadership style and ability to translate complex technical concepts into business value.

Culture & Benefits

• Full-time hybrid role based in London, United Kingdom.
• Part-time hours may be discussed.
• Applications are encouraged from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.
• AI may be used for research and interview preparation, but not to generate answers during live interviews.
• Interviewers use an AI note-taker, with an option to opt out; every application is reviewed by a human.

Hiring process

• Talent Team screen lasting 30 minutes.
• Introduction to the Hiring Manager lasting 60 minutes, followed by a 60-minute discovery role-play interview.
• Commercial and Leadership interview lasting 60 minutes.