Community Lead (Hospitality)

Location: Brisbane, Australia; on-site attendance required 5 days per week

Company

hirify.global provides flexible workspace solutions and community-focused workplaces for businesses in more than 37 countries.

What you will do

• Lead hospitality and member engagement, anticipating needs and delivering personalized support.
• Resolve member feedback and complex escalations using NPS data, while implementing service improvements.
• Support community events, desk coverage, and member networking initiatives.
• Own building operations, service requests, move-in and move-out processes, maintenance work orders, and daily operational standards.
• Partner with Security and stakeholders to maintain safety, health, and compliance standards while managing controllable operating costs.
• Support tours, ancillary sales, upgrades, renewals, and expansion opportunities to improve occupancy and revenue.

Requirements

• Bachelor’s Degree or equivalent experience.
• Preferred 3+ years of professional experience with a proven track record in hospitality, multi-unit retail, or related experience.
• Proactive problem-solving, entrepreneurial mindset, accountability, strong work ethic, and commitment to continuous professional growth.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills and ability to build rapport with diverse stakeholders, from entrepreneurs to Enterprise executives.
• Experience using data, such as Qualtrics or CRM tools like Salesforce, to inform decisions and improve member satisfaction.
• Strategic thinking, compassion, self-awareness, and comfort embracing challenges and change.

Culture & Benefits

• Full-time, on-site role based in the building 5 days per week.
• Collaborative community-oriented environment with opportunities to participate in Employee Community Groups and global projects.
• Open-minded, inclusive culture that values diverse perspectives, teamwork, and professional growth.