Service Account Manager (SAM) – Malaysia

Location: Malaysia; frequent travel within Malaysia and occasional travel across ASEAN required.

Company

hirify.global is a public precision-technology company whose instruments, sensors, and subsystems support mission-critical applications; Tektronix provides measurement solutions, calibration, repair, and service contracts.

What you will do

• Own the Malaysia service sales target and deliver double-digit growth in contract revenue.
• Grow calibration, repair, contract, option, and multi-vendor service business across the Tektronix, Keithley, and EA installed base.
• Convert on-demand customers to service contracts and drive warranty and contract renewals.
• Identify high-potential Malaysian key accounts and develop joint account plans with the Commercial team.
• Manage customer quotations, negotiations, contracts, and order-related requests as the main customer interface.
• Coordinate with Technical Service, CSR, and Operations teams while maintaining CRM funnel and forecast accuracy and supporting digital sales-process automation.

Requirements

• Bachelor's degree in Engineering, Electronics, Business, or a related field.
• 5+ years of B2B sales or account management experience, preferably in calibration and repair services, test and measurement, or electronic instruments.
• Proven record of meeting sales targets and growing key accounts.
• Understanding of the Malaysian electronics, semiconductor, automotive, or industrial manufacturing markets.
• Fluent English and Bahasa Malaysia required.
• Strong communication, negotiation, and presentation skills.
• Self-driven and comfortable working in a matrix organization with regional stakeholders.
• Frequent travel within Malaysia and occasional travel across ASEAN required.

Nice to have

• Experience with service contracts or recurring revenue models.
• Experience in calibration and repair services, test and measurement, or electronic instruments.
• Mandarin language skills.

Culture & Benefits

• Work in a regional, matrix organization with Commercial, Technical Service, CSR, Operations, and sales stakeholders.
• Position is eligible for a bonus as part of the total compensation package.
• hirify.global and its companies promote inclusion, diversity, equal opportunity, and reasonable accommodations for applicants with disabilities.