IT Technician (Apple)

Location: New York, NY, US; onsite, office-based presence required

Salary: $70,000 fixed base salary per year

Company

hirify.global is a digital business where continuous uptime and a smooth IT experience support business operations.

What you will do

• Provide first-line support through the service desk, walk-ups, email, and chat; log, prioritize, resolve, or escalate tickets with clear updates.
• Support identity and access workflows in Okta, including sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting.
• Administer basic user support in Google Workspace and Microsoft 365, including email troubleshooting, password resets, account changes, group membership, and license assignment.
• Manage joiner, mover, and leaver processes, including equipment preparation, access provisioning, asset recovery, and account deprovisioning.
• Troubleshoot macOS/iOS and foundational Windows issues, deploy devices through Jamf and Microsoft Intune, and support Wi-Fi, VPN, printing, peripherals, software, and device configuration.
• Maintain IT assets and office infrastructure, support meeting rooms, AV, office moves, technology rollouts, basic network smart-hands tasks, and knowledge-base documentation.

Requirements

• Entry-level candidate starting an IT career.
• Bachelor’s degree in STEM or a related field.
• English communication skills, with the ability to explain technical topics simply and de-escalate calmly.
• People-oriented, emotionally intelligent, positive, team-oriented, composed under pressure, and willing to go the extra mile.
• Strong problem-solving skills, comfort with ambiguity, and ownership through resolution.
• Growth mindset and eagerness to learn new technical skills in a fast-paced environment.
• Demonstrable passion for Apple technologies, especially macOS and iOS, with willingness to learn Windows.
• Basic understanding of IT concepts and operating systems, with interest in Okta, Google Workspace, and Microsoft 365 administration.

Nice to have

• CompTIA A+ certification or equivalent learning.
• Apple device support or deployment learning.
• Okta fundamentals.
• Microsoft certifications.

Culture & Benefits

• Full-time onsite work in New York with occasional flexibility for early or late support during moves, rollouts, or maintenance windows.
• Hands-on training, mentorship, modern tooling, and structured development across Okta, Google Workspace, Microsoft 365, Jamf, Intune, AV, and service management.
• Certification support and resources for CompTIA, Apple, and Microsoft certifications.
• Clear progression toward IT Engineer, Senior IT Engineer, cybersecurity, or network administration roles.
• Collaborative, high-performance environment with constructive feedback and continuous improvement.