Executive and Deskside Support Technician

Location: Westminster, Colorado; four days in office and one day remote, with possible five-day office attendance for special events. U.S. citizenship is required.

Base pay in Colorado: $62,000–$91,300 annually.

Company

hirify.global develops spatial intelligence solutions that help decision makers and operators understand current events and plan for what comes next.

What you will do

• Provide end-to-end desktop, laptop, remote desktop, and mobile support for executives and executive administrators.
• Coordinate and track device installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
• Troubleshoot Windows, macOS, iOS, Android, Microsoft, Google, Citrix, and virtual PC environments.
• Administer Active Directory, use remote support tools, image systems, deploy software through SCCM, and configure hardware.
• Set up, operate, maintain, and repair audiovisual equipment for meetings and live events in the Westminster auditorium.
• Create documentation, train executive users, provide rotational after-hours and weekend on-call support, and occasionally travel to other offices or offsite events.

Requirements

• U.S. citizenship is required.
• Associate or bachelor’s degree in computer science or a closely related field; relevant experience may substitute for education.
• Two to four years of experience in a technical support role.
• Experience supporting Windows 11, macOS, iOS, Android, Office 2016, Microsoft 365, Google Workspace, Active Directory, Citrix, and virtual PC environments, or a combination of these.
• Experience supporting Microsoft Teams, Google Meet, and Zoom meetings.
• Strong multitasking, time-management, interpersonal, written, and verbal communication skills, including the ability to create and present training and collaborate across teams.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Nice to have

• Experience supporting an enterprise environment or executive staff.
• Willingness to obtain a Secret or Top-Secret clearance if not already cleared.
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Experience installing and configuring computer systems and applications for a large company.
• Experience with audiovisual products such as Crestron or Logitech.

Culture & Benefits

• Hybrid schedule with four office days and one remote day; occasional five-day office weeks may be required for special events.
• Rotational on-call support outside business hours, including weekends.
• Paid time off, health and welfare insurance, and a 401(k) with company match.
• Mental health resources, student loan repayment assistance, adoption reimbursement, and pet insurance.
• Incentive eligibility based on contribution, company performance, and/or individual results.

Hiring process

• Apply through hirify.global’s Career page.
• The application window is three days from the posting date and remains open until a qualified candidate is identified; reposted roles follow the same rule.