Senior Commerce Product Manager (Gaming)

Location: El Segundo, California, United States. The role requires legal authorization to work in the United States and willingness to travel to Korea as needed.

Expected salary range: $130,000–$179,000 annually.

Company

KRAFTON publishes globally recognized games and develops commerce platforms and services for game players and studios, including PUBG: Battlegrounds.

What you will do

• Define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
• Identify player and business problems, establish product principles, and clarify the value delivered across markets and platforms.
• Lead the full product lifecycle from problem definition and requirements through development, launch, operations, and continuous improvement.
• Improve usability and transaction experiences to build trusted commerce products for players and game studios.
• Collaborate with engineering, design, business, operations, finance, legal, security, compliance, payment providers, platform operators, and external partners.
• Define performance and user-experience metrics and use data and feedback to guide improvements and global product decisions, including a North American market perspective.

Requirements

• 8+ years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
• Experience with commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
• Experience defining the direction of a new or developing product and leading its lifecycle from problem definition through launch and operations.
• Experience making prioritization and roadmap decisions while balancing user experience, business goals, technical constraints, and operational risks.
• Experience launching and improving products with engineering, design, business, operations, finance, legal, and security teams.
• Experience coordinating stakeholders across multiple countries or globally distributed organizations and aligning them around product direction and key decisions.
• Experience defining product and user-experience metrics and improving products based on data and user feedback.
• Professional proficiency in both Korean and English, including collaboration and documentation in both languages.
• Legally authorized to work in the United States.
• Willingness and ability to travel to Korea as needed.

Nice to have

• Experience with external payments, Payment Service Providers, wallets, or digital transaction platforms.
• Experience operating Commerce products at a gaming, digital content, entertainment, or global platform company.
• Experience designing policies, operational processes, customer support workflows, or incident response processes before and after launch.
• Ability to quickly learn new domains and translate complex problems into clear product directions.
• Experience planning or operating game publishing platforms or B2B2C products.
• Experience working across multiple countries or regions at a global gaming or entertainment company.
• Sustained interest in gaming and global publishing policies and trends, including genuine interest in games and commitment to player experiences.
• Experience using data analysis to inform product decisions.

Culture & Benefits

• Full-time employment with a company focused on creating and publishing games for a global audience.
• Cross-functional collaboration with globally distributed studios, internal teams, and external commerce partners.
• Work connected to global game publishing, payment operations, and digital content commerce.
• Reasonable accommodations are available for qualified individuals during the application process and employment.
• Equal employment opportunities are provided without discrimination or harassment.