Director, Workplace Experience (EdTech)

Location: On-site in the New York City office five days a week; occasional travel to Reston, Virginia and San Juan, Puerto Rico, including 3–5 business trips per year.

Salary: $100,000–$130,000.

Company

hirify.global is a self-sustaining nonprofit focused on expanding educational and career opportunities.

What you will do

• Lead the Workplace Experience team across New York, Reston, and San Juan, setting priorities, goals, role ownership, coaching standards, and staffing models.
• Own the New York in-person experience for employees and visitors, including daily service delivery, retreats, board meetings, VIP visits, room setup, and issue resolution.
• Oversee health, safety, emergency, physical security, access control, space management, meeting support, equipment, and facilities standards across all offices.
• Manage vendors, building management, maintenance teams, contracts, service-level agreements, performance reviews, and the workplace budget.
• Build cross-location dashboards and pulse surveys covering attendance, spending, room usage, service levels, request resolution, satisfaction, and vendor performance.
• Partner with senior leaders, Finance, IT, Procurement, the Office of the CEO, and Talent to guide workplace decisions with data.

Requirements

• 8–10 years of experience managing teams in a high-volume, service-driven environment such as hospitality, workplace experience, corporate services, or events, including leadership of supervisors or managers.
• Hospitality-forward, service-first mindset and willingness to perform hands-on operational work.
• Proven ability to set high expectations, provide evidence-based feedback, coach employees, and drive performance and growth.
• Experience delivering a consistent in-office experience in a hybrid environment with sharply varying attendance by day.
• Experience managing vendors, contracts, property management, and building teams while enforcing documented service standards and resolving escalations.
• Confidence engaging senior leaders and executives, exercising judgment, managing confidential information, and balancing competing priorities.
• Budgeting and data analysis skills, including presenting attendance, spending, and survey data as recommendations.
• Comfort with workplace tools such as Robin or similar booking platforms, Slack, and AV systems.
• Strong facilities operations expertise, including contracts, insurance requirements, building security, and emergency protocols.
• Authorization to work in the United States is required. Ability to lift up to 50 lbs and stand for up to four hours at a time is also required.
• All roles require clear communication, a learner’s mindset, data-informed problem-solving, collaboration, empathy, and willingness to adopt emerging AI-driven solutions and digital tools.

Culture & Benefits

• Mission-driven work focused on expanding educational and career opportunities.
• Self-sustaining nonprofit with a supportive team and comprehensive compensation and benefits package.
• Compensation is adjusted by location and determined using qualifications, experience, impact, and market data.
• Regular on-site presence is required in New York, with occasional business travel to other hirify.global offices.

Hiring process

• Applications are reviewed immediately and accepted for at least five business days, until the position is filled.
• The process generally includes application review, recruiter phone or video screen, hiring manager interview, performance exercise, panel interview, leadership conversation, and reference checks.