Workplace Experience Specialist

Location: New York City; required to be in-office five days per week.

Salary: $53,000–$75,000/year base pay for candidates based in the United States; OTE of $59,000–$85,000/year includes bonus or commission.

Company

hirify.global provides a customer engagement platform with cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization capabilities.

What you will do

• Coordinate NYC new-hire onboarding, office orientations, tours, workplace resources, reception coverage, and guest hospitality.
• Manage office lunches, events, catering, room setups, vendors, building management, and cross-functional logistics.
• Coordinate facilities requests, service calls, Certificates of Insurance, access matters, construction, furniture, and workplace improvement projects.
• Monitor Jira Service Desk requests, coordinate resolutions, maintain communications, and conduct daily office walkthroughs to keep spaces and amenities ready.
• Manage purchase orders, PCard and Coupa PunchOut activity, invoices, expense records, budget tracking, and forecasting.
• Maintain Confluence documentation, draft workplace announcements, and deliver customer service to employees, executives, Board members, candidates, clients, vendors, and visitors.

Requirements

• 3–4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field.
• Experience coordinating workplace programs, vendors, facilities needs, employee-facing services, administrative processes, and projects.
• Experience working with commercial building management and managing competing priorities in a fast-paced organization.
• Ability to build relationships, collaborate cross-functionally, communicate clearly, work independently, establish priorities, exercise sound judgment, and escalate appropriately.
• Data-informed, service-oriented, proactive, adaptable, organized, detail-oriented, hands-on, and committed to continuous operational improvement.
• Comfort using Mac computers and Google Workspace.
• Ability to stand, bend, squat, and lift up to 25–30 pounds as required.

Nice to have

• Experience supporting a large or complex office, hybrid workforce, office moves, construction projects, furniture installations, or workplace improvements.
• Experience in a union building or highly regulated building environment.
• Familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools.

Culture & Benefits

• Full-time, in-office work five days per week in the NYC headquarters, within the People Team and reporting to the Workplace Experience Manager/Site Lead.
• Benefits may include equity, retirement and employee stock purchase plans, flexible paid time off, medical, dental, vision, life, and disability coverage.
• Family services include fertility benefits and equal paid parental leave.
• Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
• In-office employee experience, employee resource groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• AI-assisted tools may analyze application materials and support scheduling, interview recording, and interview-note summaries; recruiting teams remain involved in hiring decisions.
• Candidates may opt out of AI-assisted application review through the application form; candidates in or residing in New York City may request an alternative selection process or reasonable accommodation under NYC Local Law 144.