Director, Customer Success (AI)

Location: Los Angeles, United States; hybrid

Salary: $180K–$250K plus equity

Company

hirify.global develops AI and machine-learning-powered, physics-enabled digital twins of electricity grids to help utilities assess risks, optimize investments, and improve infrastructure resilience.

What you will do

• Own end-to-end program delivery and long-term account success across enterprise electric utility customers.
• Lead, coach, and allocate resources for a team of 4–5 Customer Value Architects and Forward Deployed Engineers.
• Partner with utility executives to define ROI frameworks, map digital twin workflows, and drive software adoption.
• Oversee data integration, custom scripting, platform configuration, and other complex technical workstreams.
• Collaborate with Sales, Product, and Engineering to share customer insights, mitigate implementation risks, and identify expansion opportunities.
• Establish project governance and communication cadences with executives, sponsors, and steering committees.

Requirements

• Experience as a consulting leader at Manager, Director, or equivalent level, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
• Track record leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• Background in Engineering, Computer Science, or a quantitative field.
• Ability to manage, mentor, and develop technical individual contributors in customer-facing environments.
• Exceptional communication, consensus-building, internal collaboration, and relationship-management skills across complex utility organizations.

Nice to have

• Practical familiarity with Python or SQL.
• Experience with electric utilities, energy companies, or large-scale physical infrastructure assets.

Culture & Benefits

• Senior leadership role in hirify.global’s US organization, reporting to the VP of Customer Success and working with executive leadership.
• Opportunity to apply digital twin, physics, AI, and machine learning technology to wildfire, storm, and power-grid resiliency challenges across the United States.
• Lead a technical team in a fast-paced environment with autonomy and direct access to leadership, product builders, and domain experts.
• Equity is offered.