Research Consultant (UX Research)

Location: Remote - US; occasional travel of 5–10% required for customer engagements, workshops, or training sessions.

Company

hirify.global helps organizations improve customer experiences through human insights, participant research, AI-powered analysis, expert services, and platform integrations.

What you will do

• Lead customer onboarding programs covering hirify.global platform fundamentals and monitor completion.
• Advise customers on research studies, methodologies, best practices, participant targeting, and analysis quality.
• Plan and lead workshops on research execution, scaling research, KPIs, and research operations.
• Guide customers in synthesizing findings and presenting actionable recommendations.
• Help customers operationalize and scale research by embedding hirify.global into their workflows.
• Partner with Customer Success, Sales, Product, and other internal teams to support retention, growth, and research maturity.

Requirements

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field, or equivalent experience.
• 4+ years of experience in user experience research or research consulting.
• Consultative problem-solving skills and the ability to guide customers toward solutions.
• Understanding of UX research’s impact on business decisions and the ability to demonstrate research ROI.
• Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing.
• Experience embedding research across different stages of the product development lifecycle.
• Familiarity with remote research and usability testing platforms such as hirify.global, UserZoom, or similar tools.
• Strong communication, storytelling, and presentation skills, including the ability to simplify complex research concepts for diverse audiences.
• Ability to coach and educate customers on research methodologies, best practices, and platform usage.
• Excellent organizational and time-management skills, with the ability to handle multiple projects simultaneously.
• Collaborative, adaptable, proactive, and comfortable balancing multiple priorities in a fast-paced consulting environment.

Nice to have

• Familiarity with information repository platforms such as EnjoyHQ or Dovetail.

Culture & Benefits

• Full-time remote work in the US.
• Work with customers and cross-functional teams to improve how organizations use human insights in decision-making.
• Inclusive and accessible interview and work experience, with accommodations available on request.
• Occasional travel of 5–10% for customer engagements, workshops, or training sessions.

Hiring process

• Meet with a recruiter, hiring manager, and interview panel.
• Complete a final interview if applicable, followed by the offer stage.