Renewals Sales Specialist

Location: Miami, Florida; hybrid work environment; North America territory night shift

Company

hirify.global develops simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Manage a large volume of customer renewals through at least 30 calls and emails per day across the North America territory.
• Build trusted relationships with customer stakeholders, key accounts, partners, and executive sponsors to drive timely renewals and customer value.
• Identify customer requirements, resolve roadblocks, negotiate timelines, and close renewals while maintaining a high-quality customer experience.
• Partner with Customer Success and Account Executives to identify expansion and cross-sale opportunities and reduce churn.
• Coordinate with legal, finance, sales, support, engineering, and other departments to resolve customer issues, collection matters, and legal or technical requirements.
• Maintain accurate customer records and escalate customer sentiment, risks, issues, and trends for broader organizational analysis and resolution.

Requirements

• At least 2 years of experience in a quota-carrying role and at least 2 years of experience in technical sales.
• Bachelor’s degree from an accredited university or equivalent work experience.
• Excellent verbal and written communication, customer service, problem-solving, detail orientation, business acumen, and sense of urgency.
• Ability to build trust and networks internally and externally and bring clarity to complex situations.
• Ability to develop strong product and system knowledge, demonstrate software value, and identify upsell opportunities.
• Ability to work effectively in a fast-paced, collaborative, team-focused environment.

Nice to have

• Experience with CRM and related tools such as NetSuite, Salesforce, Tableau, Gong, or Outreach.

Culture & Benefits

• Hybrid work environment with collaboration across internal departments and external customer and partner organizations.
• People-first culture emphasizing collaboration, accountability, empathy, competency, and commitment.
• Employment with an equal opportunity employer.

Hiring process

• Applications are processed in accordance with the hirify.global Privacy Notice.