Renewals Manager (SaaS)

Location: Boston, MA, United States

Company

hirify.global develops sports performance software, data, video, health, performance, and AI insights for professional teams and athletes worldwide.

What you will do

• Build and lead the first global Renewals team, managing hiring, onboarding, goals, performance reviews, coaching, development, and career progression for Renewal Specialists.
• Lead complex, strategic, and at-risk renewal conversations with coaches, performance staff, athletic directors, procurement teams, and BDMs; manage a portfolio where needed.
• Own gross revenue retention, net revenue retention, logo retention, and on-time renewal performance, including plans to reduce late renewals.
• Establish forecasting with accurate 90- and 30-day commitments and report risks, opportunities, and status to commercial leadership.
• Create renewal lifecycle playbooks covering customer engagement from approximately 120 days out, quoting, contracting, procurement, signatures, and seasonal calendars by sport and region.
• Partner with BDMs, Customer Success, Legal, Finance, Deal Desk, RevOps, and Commercial Operations on account strategy and renewal execution.

Requirements

• 5+ years of customer-facing experience in renewals, account management, sales, or revenue operations at a SaaS or technology company, including experience leading, mentoring, or managing a team.
• Proven ownership of retention and renewal targets, with experience improving results through process, coaching, and data.
• Strong commercial skills in pricing, contract terms, customer and procurement negotiations, and price uplift strategy.
• Ability to work in a shared-ownership model with sales colleagues who own customer relationships while driving renewal outcomes and timelines.
• Comfort with CRM, reporting, and forecasting tools such as Salesforce or similar.
• Excellent communication skills, including confidence presenting to customers and executives and coordinating across time zones and regions.

Culture & Benefits

• Collaborative, challenging environment focused on continuous performance improvement and customer impact.
• Open, constructive, and honest communication.
• Opportunity to work with colleagues across more than 32 countries and multiple cultures.
• Growth mindset with opportunities for development, increased responsibility, and career progression.
• Employment offers are subject to a positive prehire check.