Director, EMEA Professional Services (AI)

Location: London, UK; onsite. Other EMEA locations may be considered with strong overlap with UK and European business hours. Travel to customers and LangChain offices in San Francisco and New York is expected.

Company

LangChain builds open-source frameworks and a platform for building, evaluating, deploying, and operating AI agents at scale, including LangSmith, LangChain, LangGraph, Deep Agents, and LangSmith Engine.

What you will do

• Define and run EMEA Customer Engineering programs covering onboarding, activation, enablement, and professional services, adapting global programs to regional needs.
• Support sales positioning and deal strategy for subscriptions and professional services; scope services, review SOWs, estimates, and pricing, and participate in executive customer conversations.
• Own EMEA staffing, capacity planning, utilization, delivery quality, customer handoffs, risk management, and escalations.
• Hire, onboard, coach, and develop regional Architects, AI Engineers, and Engagement Managers.
• Coordinate EMEA Enablement Engineers, Activation Specialists, and Account Managers in a matrix model to provide a connected customer journey.
• Own EMEA PS bookings, utilization, delivery margin, customer outcomes, reporting, and alignment with global Professional Services leadership.

Requirements

• 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting, including at least 4 years in leadership roles.
• Experience leading a services or post-sales team in EMEA, with knowledge of the regional market and regulatory landscape.
• Experience selling technical services alongside a software subscription, including scoping, pricing, and customer negotiation.
• Experience owning resource management, capacity planning, utilization, delivery quality, and customer outcomes.
• Experience leading through influence in a matrix organization and setting direction for people outside the direct reporting line.
• Credibility with engineers and executives, including the ability to discuss agent architectures, cloud infrastructure, and enterprise AI adoption.
• Experience building programs from scratch in a fast-moving environment.
• Clear, direct communication and the ability to work across time zones with a global team.

Nice to have

• Hands-on experience with AI/ML, LLM applications, or agent frameworks.
• Experience with SaaS subscriptions, usage-based pricing, and services attach.
• Experience working with systems integrators and cloud marketplaces in EMEA.
• Experience in a high-growth startup or open-source company.
• Fluency in one or more European languages in addition to English.

Culture & Benefits

• High standards for quality, craft, and impact, with ownership and independent execution.
• Constructive debate, informed opinions, and willingness to challenge the status quo.
• Direct engagement with difficult, ambiguous, and fast-moving problems.
• Competitive base salary, variable compensation where relevant, meaningful equity, benefits, and perks.
• Locally competitive benefits for team members in the EU, UK, and APAC, including medical, dental, and vision coverage and flexible vacation.
• Additional benefits include a 401(k) plan and meals on in-office days in the US.

Hiring process

• Compensation scope and tracking are discussed early in the interview process before the offer stage.