Delivery Lead (AI)

Location: London, UK

Salary: $234K–$335K base pay annually, plus equity and potential performance-related bonuses.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence products.

What you will do

• Own complex enterprise AI customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build integrated delivery plans covering scope, milestones, owners, dependencies, resources, and success measures across customer, OpenAI, and partner teams.
• Identify risks, resolve blockers and resource constraints, drive decisions, and keep delivery aligned with launch commitments.
• Lead launch readiness, rollout, enablement, and activation while addressing technical and organizational gaps.
• Define and track customer outcomes, adoption, consumption, delivery health, launch confidence, and expected revenue timing.
• Turn customer experience into repeatable delivery playbooks, tools, and feedback for product and delivery teams.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Track record of driving programs from scope through launch and adoption with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude and ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment in ambiguous situations, including risk identification, competing priorities, and timely decision-making.
• Experience building customer trust and leading cross-functional teams outside the reporting line while maintaining accountability.
• Excellent communication skills for engaging executives, technical specialists, customer operators, and other stakeholders on complex delivery issues.
• Commercial awareness of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

Culture & Benefits

• Full-time, customer-facing role in the Go To Market department.
• Medical, dental, and vision insurance; health savings and flexible spending account support; and a 401(k) retirement plan with employer match.
• Paid parental, medical, caregiver, sick, and safe leave, flexible paid time off for exempt employees, and 13+ paid company holidays.
• Mental health and wellness support, employer-paid life and disability coverage, and an annual learning and development stipend.
• Daily office meals or eligible meal delivery credits, commuter benefits, paid office closures, and potential relocation support for eligible employees.
• Employment is at-will, and compensation components may be modified based on individual performance, team or company results, or market conditions.