Global Service Delivery Manager (HR & Payroll)

Location: Hybrid; Riga, Latvia, with other locations in Solna, Sweden; Oslo, Norway; Tampere, Finland; Barcelona, Spain; and Copenhagen, Denmark

Salary: Starting from €2,500 gross per month if hired in Latvia, based on seniority, technical and business experience, and skills.

Company

hirify.global provides technology-enabled HR and payroll solutions to global customers.

What you will do

• Act as the primary global operational contact for assigned customers and ensure high-quality service delivery.
• Coordinate timely, accurate, and compliant HR and payroll services across multiple countries.
• Monitor, report, and analyse SLA and customer satisfaction KPIs.
• Coordinate country teams and functional units, facilitate governance meetings, and lead structured performance follow-ups.
• Drive operational improvements, automation initiatives, team transitions, harmonization, and cost optimization.
• Manage service-related budgeting, forecasting, cost monitoring, internal controls, policies, and compliance.

Requirements

• Experience in service delivery, customer-facing roles, or similar operational positions.
• Good understanding of HR or payroll processes; multi-country knowledge is a plus.
• Strong communication, organization, stakeholder management, presentation, and negotiation skills.
• Proactive, solution-oriented mindset focused on continuous improvement.
• Excellent problem-solving skills.
• Ability to work effectively in a virtual, multi-country, fast-paced environment.
• Professional efficiency in spoken and written English.

Nice to have

• Multi-country HR or payroll knowledge.

Culture & Benefits

• Hybrid and flexible working arrangements with flexible working time.
• Annual performance bonus tied to departmental KPI achievements.
• Health insurance covering sports, dentistry, mental support, massages, and more.
• Extra vacation days, seniority-based additional leave, and paid doctor visit hours.
• Lunch compensation, daily office snacks and fruit, and a modern city-center office with free parking and a dog-friendly policy.
• Mentoring, development opportunities, and exposure to global customers and multi-country delivery landscapes.