Technical Service Manager (SAS)

Location: Barcelona, Spain; partially remote.

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, using technology and AI-powered insights to support smarter decisions and faster innovation.

What you will do

• Take end-to-end responsibility for the service and act as the main point of contact with the client.
• Coordinate the team, service levels, operational priorities, backlog, capacity, and workload.
• Monitor and manage SLAs and KPIs.
• Serve as the key point of reference for the SAS vertical.

Requirements

• Strong experience in service management and delivery.
• Experience managing SLAs and KPIs.
• Experience with backlog and capacity management.
• Experience managing stakeholders and coordinating operational priorities.
• Comfort working in SAS-related environments.

Culture & Benefits

• Partially remote, hybrid-friendly work environment.
• Inclusive culture focused on belonging, empathy, shared success, and employee feedback.
• Well-being programs supporting financial, mental, physical, and social health.
• Career development through personalized goals, continuous feedback, coaching, hands-on experience, and certifications with Microsoft, Google, and Amazon.

Hiring process

• If referred by a hirify.global employee, select “Employee Referral” and enter the referrer’s hirify.global email address when asked how you heard about the role.