Client Operations Manager

Location: Remote within Denmark; quarterly in-person team meetups in Europe. Right to work in the EU, EEA, UK or Switzerland is required.

Salary: EUR 3,000–4,000 per month under a contractor agreement.

Company

Bifrost Forge is a Copenhagen-based venture studio operating four specialist agencies—Stride, Relay, Omnee and Four Nines—that jointly deliver client engagements for B2B companies backed by PE and VC investors and companies in the hirify.global network.

What you will do

• Run the five-step proposal process from discovery through proposal calls, keeping templates and the service menu current.
• Own client communication rhythms, including channels, calendars, agendas, recaps, weekly syncs, and feedback cycles.
• Maintain project plans, identify dropped tasks, coordinate handoffs across agencies, and keep responses moving within one working day.
• Produce weekly client updates for agency leads and monthly scorecards covering proposal-to-win rate, churn, on-time delivery, and response times.
• Build delivery manuals, flag renewals at least 30 days in advance, and set up project structures for new clients.
• Work directly with the four agency leads while reporting to the head of Bifrost Forge.

Requirements

• Agency, consultancy, or professional services experience in a client-facing coordination role such as account management, client services, engagement management, or operations.
• Experience writing or assembling proposals and scopes of work that won business; an anonymised example must be available.
• Experience managing delivery across multiple teams or suppliers while keeping work on schedule.
• Ability to write clear, short, correct English quickly for agendas, recaps, client updates, and proposal sections.
• Daily use of AI tools for drafting, summarising, and task capture, with judgment about where they are effective.
• Experience owning and standardising a delivery model and operations across a studio.
• Experience running weekly client meetings as the agenda owner rather than a note-taker.
• Right to work in the EU, EEA, UK or Switzerland.

Nice to have

• Consulting, B2B marketing, outbound, or brand agency experience, including work with PE- or VC-backed clients.
• Experience working in a small founder-led business and building process or template libraries that others used.

Culture & Benefits

• Fully remote work across Europe with a quarterly in-person team meetup.
• Contractor agreement with monthly compensation of EUR 3,000–4,000.
• Direct ownership of client management while collaborating with all four agency leads.
• Defined growth path to Head of Client Services with a team or to leading one of the four agencies.
• Tools include Claude, Granola, Linear, Attio, Slack, and Google Workspace; fast tool adoption is expected.

Hiring process

• Intro call with the recruiter, followed by an in-depth interview.
• Case and psychometric assessment, then a final interview.
• References and offer.