Service Delivery Manager - IT Infrastructure

Location: CPO - Copenhagen Office, Denmark; hybrid working with 2 remote days per week.

Company

hirify.global, an Airbus Services company, provides material management solutions for the aviation aftermarket and supports aircraft operations through a global organization.

What you will do

• Act as the primary operational contact for infrastructure and network suppliers.
• Track supplier performance against SLAs, deliverables, scope, budget, and schedules, and drive remediation when commitments are missed.
• Chair monthly and quarterly service reviews, track action items, and ensure operational issues reach completion.
• Provide operational data to IT Procurement for contract renewals, disputes, and vendor scorecards.
• Handle escalations when standard operational channels stall and work with the Head of IT Infrastructure to maintain service performance.

Requirements

• Solid experience in Service Delivery, Vendor Management, or IT Operations within an enterprise environment.
• Practical understanding of enterprise IT infrastructure, including cloud hosting, networks, on-premises hardware, data centers, and security platforms.
• Hands-on experience working with contracts, Statements of Work, and strict Service Level Agreements.
• Ability to follow technical discussions, challenge timelines, identify vague supplier responses, and drive accountability.
• Firm, diplomatic, articulate, and structured communication style, including the ability to reject unacceptable proposals professionally while maintaining supplier relationships.
• Professional fluency in written and spoken English is required.

Nice to have

• Danish language skills.
• Practical knowledge of ITIL frameworks.
• Daily experience with ServiceNow and Jira.
• Experience in multi-vendor environments and international organizations.
• Financial understanding.

Culture & Benefits

• Permanent, full-time employment in a global and diverse aviation organization.
• Flexible working arrangements, including a working-from-home policy allowing 2 remote days per week.
• Health insurance, group accident insurance, employee discounts, competitive salary, employee stock ownership, and success sharing.
• On-site gym, health and wellbeing platform, subsidized canteen, and massage scheme.
• Access to leadership programs, e-learning, professional training, mentoring, postgraduate development, and international experience.
• Four care days, senior days, an inclusive workplace, and support for work-life balance.

Hiring process

• Submit an application as soon as possible; submitting an application constitutes consent to Airbus storing and using application data for recruitment-related monitoring.