Director of Enablement (AI)

Location: United States; remote

Company

hirify.global provides an agentic AI platform for enterprise back-office functions, including HR, IT, finance, and procurement, integrating with systems such as Workday, SAP SuccessFactors, ServiceNow, and Salesforce.

What you will do

• Build and lead a net-new enablement function serving Professional Services, Solution Consulting, Customer Success, Support, Sales, customers, and partners.
• Define enablement strategy, organization design, hiring plans, team development, performance management, and capacity planning.
• Enable system integrator and technology partners with guides, sandboxes, AI-readable playbooks, community access, and role-based accreditation.
• Develop in-product guidance, walkthroughs, contextual help, AI-powered self-service, documentation, an academy, and customer and partner communities.
• Own an AI-first knowledge engine that turns calls, tickets, and discussions into reviewed playbooks, recipes, failure-mode libraries, and agent-readable documentation.
• Partner cross-functionally and own OKRs for self-service, AI answer deflection, guide adoption, community engagement, time to published answers, time to value, and partner-led go-lives.

Requirements

• BS or BA degree from an accredited university.
• 10–15 years of experience in enablement, education services, professional services, or customer success at B2B SaaS companies, including at least 5 years leading enablement or education teams.
• Experience building an enablement or community program from scratch and scaling it across internal, customer, and partner audiences without increasing headcount at the same rate.
• Experience enabling system integrator or technology partners to deliver a SaaS platform, including defining and measuring readiness.
• Experience presenting to and communicating effectively with senior internal, customer, and partner stakeholders, including C-suite, VP, and Director audiences.
• Hands-on use of AI agents or LLM workflows for content drafting and maintenance, AI search and answer bots, and agent-readable knowledge such as llms.txt or structured documentation.
• Experience launching in-product guidance with tools such as Pendo, WalkMe, Appcues, or Userpilot, tied to product usage data.
• Product-aware fluency with enterprise SaaS platforms and integrations, and the ability to translate complex technical content with Engineering and Professional Services subject-matter experts.
• Experience building and moderating a customer or partner community that measurably deflected support or accelerated adoption.
• Exceptional written and verbal communication, cross-functional leadership through influence, and a record of connecting enablement to business outcomes rather than completion rates alone.

Nice to have

• Experience with AI/ML products or agentic automation platforms.
• Experience with HR, IT, or employee service platforms such as Workday, ServiceNow, or SAP SuccessFactors.
• Familiarity with AI-native documentation platforms such as Mintlify, conversation intelligence tools such as Gong, and an LMS for lightweight accreditation.
• Experience establishing an enablement function in a growth-stage or funding-constrained environment.

Culture & Benefits

• Work at the forefront of enterprise AI and automation.
• Own a new function within Global Professional Services and collaborate with a global team.
• Join a dynamic, innovative, high-growth company.
• Competitive compensation, meaningful equity, and opportunities for rapid career growth.