Customer Experience Enablement Lead (SaaS)

Location: Remote, United States

Base salary: $168,000–$285,600 USD annually; sales roles may also receive incentive pay targeted at up to 100% of base salary.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Lead the design, program management, and execution of enablement programs for Customer Success and Professional Services teams.
• Partner with field leaders and global CX resources to identify needs and tailor content to teams, markets, product launches, campaigns, and industry events.
• Develop product knowledge, skills development, onboarding, leadership development, training curricula, job aids, supporting materials, and assessments.
• Use Salesforce, Cornerstone, Gong, and other tools to deliver training and improve field adoption.
• Measure enablement effectiveness, report on program impact, and identify innovative ways to improve the learning experience.

Requirements

• Progressive experience in software sales, customer success, or sales enablement, preferably in SaaS, DevOps, and/or Open Source.
• Required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated-industry context.
• Experience building relationships with field leaders and their teams, influencing stakeholders, and executing projects reliably against due dates.
• Working knowledge of sales training technology, methodologies, enablement concepts, practices, and procedures.
• Experience preparing and executing sales effectiveness strategies, tactics, and action plans.
• Ability to understand technical concepts quickly and explain them to audiences with varying technical expertise.
• Strong written, verbal, communication, presentation, interpersonal, project management, change management, and cross-functional collaboration skills.
• Ability to incorporate AI tools into daily work for content development, program design, and ideation, and model this behavior for supported teams.
• Ability to use hirify.global, work in a fast-paced unpredictable environment, and travel if needed for events, offsites, or training.

Culture & Benefits

• Remote work model with location-based eligibility requirements for this role.
• Health, financial, well-being, parental leave, and flexible paid time-off benefits.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund and home-office support.
• Team Member Resource Groups and an inclusive equal-opportunity workplace.