AJOC Classified Support Engineer

Location: Annapolis Junction, Maryland, United States; onsite

Salary: $95,000–$115,000 annually

Company

hirify.global delivers IT services and solutions that help government agencies improve how they operate and serve citizens.

What you will do

• Provide technical and management leadership for major IT field support services for AJOC classified systems.
• Direct international field support activities, including methods, staffing, and delivery against technical requirements.
• Oversee technical support for federal, contractor, and detail employees using TSA Systems.
• Ensure support engineers complete mandatory and job-related training.
• Direct deskside, mobility, deployment, operations and maintenance, asset inventory, video conferencing, A/V maintenance, and local onsite cabling services.
• Evaluate service performance, manage and document tickets, ensure high-quality resolution, optimize systems, and recommend service-delivery improvements.

Requirements

• High school diploma with 6–8 years of experience, or commensurate experience.
• At least 6 years of IT support experience.
• Must hold a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance and appropriate personnel clearance levels for classified systems.
• Expert-level IT field support and leadership skills, including management of complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, complex desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support for TSA staff at international locations.

Culture & Benefits

• Collaborative work environment focused on meaningful government IT work.
• Employee Assistance Program, corporate discounts, pet insurance, and a flexible work environment.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance available to full-time employees.
• Referral Bonus Program and Internal Mobility Program.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification screening and background checks covering criminal history, highest education level, and employment history for the past seven years.