IT Support Analyst (2nd Shift)

Location: Springfield, MO (onsite). Second shift is approximately 5 PM–midnight, with weekend availability required. Only U.S. citizens and Green Card holders will be considered.

Company

hirify.global provides IT staffing and support services for retail store operations, distribution centers, and corporate users.

What you will do

• Provide first-level technical support in a high-volume, 24/7 help desk and call center environment.
• Troubleshoot hardware, software, operating systems, POS systems, servers, LAN/WAN connectivity, and telephony issues over the phone.
• Diagnose and resolve incidents, escalating complex issues when necessary.
• Document incidents, track resolutions, and assist with hardware installations and repairs.
• Handle incoming calls for approximately 80% of the workday while supporting retail stores, distribution centers, and corporate users.

Requirements

• 1–5 years of IT help desk, desktop support, customer support, or related experience; technical school training may also be considered.
• Basic understanding of computer hardware, software, operating systems, and networking.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Excellent communication, phone etiquette, and customer service skills.
• Ability to work independently in a fast-paced environment.
• U.S. citizenship or a Green Card is required.
• No C2C or third-party candidates.

Nice to have

• Associate degree or higher in IT or a related field.
• CompTIA A+, Network+, Linux+, or Cisco certifications.
• Experience supporting retail POS systems or working in a technical support center.
• Bilingual communication skills.

Culture & Benefits

• W-2 contract-to-hire employment.
• Second-shift schedule of approximately 5 PM–midnight, with weekend availability required.
• Work in a fast-paced, 24/7 help desk and call center environment.