IT Field Technician (Networking)

Location: On-site daily in Buda, TX; company location listed as Robot Ranch, Austin, TX.

Company

hirify.global is a construction automation startup founded by former SpaceX engineers and backed by Kleiner Perkins and Bain Capital Ventures.

What you will do

• Prepare, configure, hand off, reimage, redeploy, and retire laptops, desktops, iPads, and peripherals.
• Enroll devices in MDM platforms, maintain hardware inventory, process equipment orders, and document fixes and how-tos.
• Own the IT help Slack channel and troubleshoot hardware, Wi-Fi, printer, sign-in, and application issues for Mac, Windows, iPad, and Linux users.
• Run, terminate, label, and test Cat6/Cat6A cabling; mount and connect access points, cameras, and other network devices.
• Keep network closets and racks organized and serve as the on-site contact for low-voltage, ISP, and door-access vendors.
• Execute IT projects including device re-enrollments, office moves, and network upgrades, escalating issues to the IT Director.

Requirements

• Comfort setting up and troubleshooting Mac and Windows computers.
• Clear, friendly communication with non-technical coworkers in person and over Slack.
• Organized, detail-oriented, able to label equipment, track serial numbers, follow checklists, take ownership, and follow through independently.
• Willingness to work on site daily in Buda, TX.
• Ability to perform physical work, including lifting up to 50 lb, working on ladders, and pulling cable through ceilings and walls.
• Valid driver’s license and ability to travel occasionally as needed.
• Comfort working in a fast-paced startup environment.

Nice to have

• 1+ year of experience in help desk, desktop support, field technology, or a similar hands-on role.
• Experience running and terminating network cable or performing low-voltage work such as cameras, alarms, or access control.
• Exposure to MDM tools, Google Workspace, Okta, or Slack administration.
• Familiarity with iPads/iOS and basic Linux.
• Basic networking knowledge, including IP addresses, DHCP, Wi-Fi, and switches.
• CompTIA A+ or Network+ certification, or progress toward one.
• Valid passport.

Culture & Benefits

• Hands-on role working directly with the IT Director while learning identity management, device management, and enterprise networking.
• Training on company systems and network cabling is provided for the right candidate.
• On-site work supporting an organization growing from approximately 45 to more than 150 employees.