Field Tech Specialist II (IT)

Location: Pahrump Nugget Hotel & Casino, Pahrump, United States. On-site field work with occasional travel; availability for all shifts, weekends, holidays, overtime, and schedule changes is required.

Company

hirify.global operates hospitality, gaming, and entertainment properties.

What you will do

• Install, configure, repair, update, deliver, and replace end-user hardware, software, printers, audio/visual equipment, and related systems.
• Troubleshoot computer, A/V, telecommunications, telephone, and network issues; escalate unresolved or complex problems and coordinate with IT support teams.
• Install, test, and terminate network cabling, including 66 blocks, 110 blocks, patch panels, and RJ45 jacks.
• Document work in ticketing, purchase, support, and inventory systems; monitor hardware lifecycle and support replacement planning and procurement.
• Coordinate defective-equipment repairs and returns with vendors, and build, dismantle, and dispose of systems according to company standards.
• Maintain secure desktop environments, comply with gaming laws and internal controls, and deliver professional guest and user support.

Requirements

• One year with hirify.global IT, six months in Deskside Services, or 1–3 years of related IT experience.
• High school diploma or equivalent required; associate degree or higher in Information Technology or a related field preferred.
• Must be at least 21 years old and legally authorized to work in the United States.
• Must communicate effectively in English, verbally and in writing.
• Must have reliable transportation, a driver’s license, and a 10-year DMV history report; occasional travel is required.
• Strong troubleshooting, prioritization, communication, organizational, interpersonal, customer service, professionalism, and confidentiality skills.
• Working knowledge of Microsoft operating systems, Microsoft Office Suite, Adobe software, and enterprise platforms including Infogenesis, LMS, and gaming systems.
• Must obtain and maintain all work cards required by the company and comply with applicable gaming laws, Title 31, federal regulations, and internal controls.
• Ability to perform the physical requirements, including regular standing and walking, occasional lifting or carrying up to 35 pounds, use of tools requiring dexterity, and work in indoor, outdoor, smoky, and noisy environments.

Nice to have

• Experience in casino, hospitality, or guest-facing environments.
• Familiarity with Avaya/Mytel, IP Telephony, SDD Jazz Call Accounting, and FCS Voicemail.
• Experience with Crestron and SoundWeb A/V control systems.
• Knowledge of ITIL service desk practices, escalation processes, technical support channels, and high-security environments.
• A+, Network+, or Security+ certification.

Culture & Benefits

• Guest-focused service culture emphasizing integrity, professionalism, reliability, and quality.
• Full-time role supporting dynamic hospitality, gaming, and entertainment operations.
• Work schedule may include all shifts, weekends, holidays, overtime, and schedule adjustments.
• Work is performed in indoor and outdoor environments that may be smoky and noisy.