Tech Support II

Location: Remote, but candidates must reside in Colorado, Illinois, Pennsylvania, or Minnesota. The position is associated with Denver, Colorado.

Salary: $65,000–$85,000 per year, plus a cell phone stipend.

Company

hirify.global is a nationwide media and digital marketing organization with more than 4,000 employees and over 100 brands, including Adtaxi.

What you will do

• Provide technical support by phone, chat, and in person, acting as an escalation point for Level 1 support.
• Respond to emergency and escalated incidents and resolve complex hardware, software, operating system, application, and network connectivity issues.
• Configure, deploy, and support computer and equipment setups, including onboarding new employees.
• Manage and document help desk tickets and contribute to the knowledge base.
• Perform proactive maintenance, including advanced software patching, system imaging, virus and malware removal, and pilot programs for new technologies.
• Support Windows, macOS, and core business applications while maintaining security and compliance.

Requirements

• Advanced IT troubleshooting across desktops, laptops, and Apple products, including manufacturing technologies.
• Strong customer service and professional communication skills for stressful and complex support situations.
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience with advanced PC and Mac setup, system imaging, profile migration, and printer diagnostics and repair.
• Intermediate hardware diagnostic and repair skills, including component replacement, firmware updates, and data recovery.
• Experience with help desk ticketing systems, remote support tools, and Active Directory user and computer object management, including Group Policy troubleshooting and user creation or modification.
• Strong analytical and problem-solving skills, including root-cause identification and implementation of lasting solutions.
• Associate degree, relevant certifications, or equivalent experience required, plus 3–5 years of IT or technical support experience.
• Must reside in Colorado, Illinois, Pennsylvania, or Minnesota.

Culture & Benefits

• Full-time employment with medical, dental, life, and disability insurance for eligible employees.
• 401(k), paid time off, and select paid holidays for eligible employees.
• Equal opportunity employment.
• A full pre-employment background check is required, and candidates must be willing to pass the necessary checks.
• Continuous recruitment continues until the position is filled.

Hiring process

• Submit an online application and resume.
• Complete and pass the required pre-employment background check.