Director, Account Management (FinTech)

Location: New York, NY; Salt Lake City, UT; or San Francisco, CA. Hybrid work with on-site expectations of 2–3 days per week in a local office. Candidates outside these areas may be eligible for relocation assistance.

OTE: $230,000–$290,000 USD for NYC/Bay Area, Los Angeles, and Seattle; $195,000–$240,000 USD for Salt Lake City and other US cities. This is a commission-earning role.

Company

hirify.global is a growth-stage New York-headquartered FinTech company building a payment layer for household financial obligations.

What you will do

• Own retention and expansion strategy for strategic accounts, including renewals, upsells, cross-sells, and expansion revenue.
• Personally lead complex executive-level partnerships and serve as a senior post-sale escalation point.
• Define account-planning frameworks, playbooks, operating processes, and team structures that support scalable growth.
• Lead, coach, and develop Account Managers and people managers; own organizational design, hiring, onboarding, and ramping.
• Define and manage KPIs including retention, expansion pipeline, adoption, utilization, and partner health, with forecasting and CRM reporting discipline.
• Partner with Product, Growth, Marketing, RevOps, Partner Success, Sales, and executive leaders on launches, expansion programs, and roadmap strategy.

Requirements

• 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, including 5+ years of people management and experience managing managers.
• Proven success owning and growing a significant book of business and driving retention and expansion across customer or partner portfolios.
• Experience building, scaling, and leading Account Management or partner-facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Experience managing complex, multi-stakeholder, executive-level relationships with strategic partners.
• Strong commercial acumen with the ability to define strategy and identify and close post-sale growth opportunities at scale.
• Demonstrated ability to lead, coach, and develop high-performing teams and future leaders.
• Strong operational discipline, including CRM tools such as Salesforce, forecasting, and function-level KPI management.
• Excellent communication, presentation, and executive stakeholder management skills.
• Comfort operating in a fast-paced, high-growth, highly cross-functional environment.

Culture & Benefits

• Inclusive workplace with a diverse team and a focus on thoughtful, deliberate growth.
• Employees work across the US, Australia, Canada, and South America.
• Relocation assistance may be available for candidates outside New York, San Francisco, and Salt Lake City.
• Equal opportunity workplace.