Head of Account Management - ISV Platform (Fintech)

Location: Remote, US; approximately 25% travel required.

Annual US base salary: $200,000–$225,000 USD, narrowed during interviews based on experience, qualifications, and location.

Company

hirify.global provides payment technology for software platforms, ISVs, fintech innovators, and technologists, covering card acceptance, acquiring, gateway services, account-to-account payments, and related payment solutions.

What you will do

• Own revenue, retention, expansion, and partner experience for the US ISV book across hirify.global Payments and Money Movement.
• Expand partners from individual products to the broader platform, including card, account-to-account payments, acquiring, gateway, value-added services, and Merchant Central.
• Lead pricing, renewals, complex negotiations, joint business planning, partner monetization, and competitive displacement efforts.
• Hire, coach, and develop four channel account managers covering 525 software partners and approximately $40M in annual revenue.
• Build operating rhythms, playbooks, success plans, QBRs, renewal motions, and Salesforce-based coverage and forecasting processes.
• Consolidate the Dwolla and hirify.global Payments partner books, use data and AI tooling to predict churn and target expansion, and represent partner needs in roadmap planning and launches.

Requirements

• 10+ years in account management, partnerships, or sales within payments, fintech, or SaaS, including substantial experience with ISV and embedded payments partners.
• 5+ years leading account or partner managers, including hiring and building a team.
• Strong knowledge of acquiring and processing economics and how ISVs monetize payments.
• Commercial confidence in pricing, renewals, and complex negotiations with senior partner leaders.
• Track record of growing an existing book through retention, cross-sell, and broader product adoption, supported by NRR results.
• Operating discipline in forecasting, pipeline management, KPIs, and Salesforce.
• Experience partnering with Product and Engineering leaders to shape roadmaps using partner insight and data.
• Must have the legal right to be employed in the United States.

Nice to have

• Experience with ACH, RTP, FedNow, or payouts platforms.
• Experience leading account management through an acquisition or platform integration.
• Exposure to property, insurance, lending, healthcare, or field services.
• Experience managing payfac, referral, and wholesale ISV/ISO partners and moving partners between these models.

Culture & Benefits

• Remote-first culture with flexible PTO and dedicated sick time.
• Health, dental, vision, life, disability, and flexible spending account benefits.
• 401(k) matching up to 4% after two months of service.
• Paid parental leave, company volunteer days, employee referral program, and colleague recognition program.
• Personal growth and advancement opportunities, with diversity, equity, and inclusion initiatives.
• Employment offers are subject to satisfactory background and financial checks.

Hiring process

• Applicants with non-traditional career paths may provide additional context in the application's “Additional Info” field.
• Submitted personal information is processed for recruitment and employment-related activities according to applicable data protection requirements.